Privacy policy

This privacy policy applies to information you share with LaneFerry through our website, forms, email, phone, chat, or similar contact methods when you ask to be matched for vehicle shipping. It covers how we collect, use, share, and protect that information.

LaneFerry is a free matching service. We collect contact details and shipment details so we can connect you with licensed, insured carriers and brokers that may serve your route. We do not ask for bank account numbers, payment card details, or Social Security numbers to get matched.

"LaneFerry is a free matching service, not a motor carrier, auto-transport broker, or freight company, and does not move vehicles, broker shipments, or hold FMCSA broker authority. We connect customers with licensed, insured carriers and brokers. The information here is general and educational and is not legal, customs, or insurance advice. Costs and transit times are estimated ranges that vary by route, vehicle, season, and timing — they are not quotes or guarantees. Always confirm the price, pickup window, insurance coverage, and the carrier's USDOT/MC number directly with the carrier or broker, in writing, before you book."

If you want a general overview of the matching process, see how it works or how car shipping works.

We collect the information you choose to give us when you request a match or contact us. This may include:

• Your name
• Email address
• Phone number
• Preferred language, if you share it
• Vehicle year, make, model, operability, and condition
• Pickup and delivery cities, states, or ZIP codes
• Your route, timing, and pickup window
• Service preferences such as door-to-door, terminal, open vs enclosed, or expedited timing
• Messages, questions, or other shipment notes you send us

We may also collect basic technical information when you use the site, such as IP address, browser type, device type, pages visited, referral source, and approximate location based on IP. This helps us keep the site working, understand traffic, prevent abuse, and improve the user experience.

If you contact us by email, phone, or a web form, we may keep a record of that communication. If you do not want to provide certain shipment details, you can choose not to submit them, but that may limit our ability to match you on the right lane.

We use your information to run the matching service and respond to your request. The main use is simple: you tell us the route and shipment details, and we use that information to help connect you with licensed carriers and brokers that may handle that lane.

We may use your information to:

1. Review your route, vehicle, and timing details
2. Match your request with carriers or brokers that may serve that lane
3. Send your request to those carriers or brokers so they can contact you
4. Respond to your questions and customer-service requests
5. Improve our website, forms, language support, and matching process
6. Detect spam, fraud, or misuse of the site
7. Comply with legal obligations, where required

We may also use site analytics and similar tools to understand which pages are helpful, where visitors leave the site, and how to make the request flow clearer. For cost ranges and route planning, see what it costs or costs.

The core purpose of LaneFerry is to share the contact and shipment details you submit with licensed carriers and brokers so they can review the route and contact you. That is the service.

We may share the details you provide, including your name, phone number, email address, pickup and delivery locations, vehicle information, timing, and service preferences, with carriers and brokers that may be able to serve your shipment. Those companies may contact you by phone, text, or email about your route.

We may also share information with service providers that help us operate the site and communications, such as hosting, analytics, forms, customer-support, or security vendors. They are allowed to use the information only to provide services to us or as otherwise permitted by law.

We may disclose information if we reasonably believe it is required to comply with law, enforce our terms, protect the website, investigate fraud or abuse, or protect the rights, safety, and property of LaneFerry, users, carriers, brokers, or the public.

Because carriers and brokers that receive your request may have their own privacy practices, we encourage you to review their policies too. Before you book with any company, verify the USDOT/MC number and insurance yourself and confirm the price and pickup window in writing. If you need help choosing between open transport and enclosed transport, ask the company directly about the trade-offs for your route.

Like most websites, we may use cookies and similar technologies to keep the site working, remember preferences, measure traffic, and understand how people use our pages. Some cookies are necessary for the site to function. Others help with analytics, performance, and communication tools.

These tools may collect information such as your device type, browser, pages viewed, session activity, and approximate location based on IP. We use this information to improve page speed, fix errors, reduce spam, and make forms easier to use.

Your browser may let you block or delete cookies. If you do that, some parts of the site may not work as expected. You can also limit certain tracking through your browser or device settings.

We do not ask you to submit financial account numbers, payment card details, or Social Security numbers through our matching forms. If anyone claiming to be LaneFerry asks for that kind of information to get matched, do not provide it and contact us.

You can choose whether to submit a request to LaneFerry. If you do submit a request, you can ask us to update or correct the information you gave us if it is inaccurate.

You may also ask us to delete information we hold about you, subject to legal, security, fraud-prevention, backup, and recordkeeping limits. In some cases, we may need to keep certain information for a period of time to comply with law, resolve disputes, or enforce our agreements.

If you no longer want marketing emails from LaneFerry, you can use the unsubscribe link if one is provided or contact us directly. If a carrier or broker contacts you after receiving your request from us, you may need to opt out with that company separately.

Depending on where you live, you may have additional privacy rights under state law, such as rights to know, access, delete, or correct certain personal information. We will handle requests in line with applicable law. To make a privacy request, contact us using the contact details listed on the site and provide enough information for us to identify your request.

We use reasonable administrative, technical, and organizational measures designed to protect the information we collect. No website, storage system, email system, or transmission method is completely secure, so we cannot promise absolute security.

We keep information for as long as reasonably needed to operate the matching service, respond to requests, maintain records, prevent fraud, comply with legal obligations, and resolve disputes. Retention periods may vary depending on the type of data, the nature of the request, and legal or operational needs.

You can help protect your information too. Do not send sensitive financial information, account numbers, or government ID numbers through our forms or general email. Only submit the contact and shipment details needed to get matched.

If you believe your information was submitted through our site in error, or that someone misused your details, contact us promptly so we can review the issue.

LaneFerry is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the site. If you believe a child has provided personal information, contact us and we will review the situation.

Our website may contain links to other pages or services, including educational pages about shipping options such as door-to-door shipping and how to vet a car-shipping company. If you leave our site or deal directly with a carrier or broker, their privacy practices and terms will apply to your interactions with them.

We may update this privacy policy from time to time to reflect changes to the site, the matching process, legal requirements, or our data practices. When we do, we will post the updated version on this page and revise the effective date if one is shown. Your continued use of the site after changes are posted means the updated policy will apply going forward.

If you do not agree with this policy, do not submit your information through the site. If you have questions about privacy or how the matching process works, contact us before you use get matched.